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CPS Accidental Protection FAQs

CPS Accidental Protection FAQs

What information is needed to file a claim?
If you ever experience an issue with your product, don't worry! Filing a claim is easy and hassle-free. All you need to provide is your warranty #, a copy of your receipt, a description of the problem, and the date it occurred. With this information, our dedicated team can quickly process your claim and get you back up and running in no time.
What is Accidental Coverage?

We understand that sometimes accidents happen. Accidental coverage is an add-on to our Standard Coverage which includes protection from unintentional damages, such as physical/impact and liquid damage. This is the perfect plan to protect your device against accidental drops under 6ft and liquid spills.

Unless additional options were included with your coverage, this warranty does not cover loss or theft, willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, or full immersion in liquids of any kind. It doesn’t cover damage caused by using the product in a way the manufacturer never intended, nor does it cover damage caused by natural disasters or animals (dog or cat chewing the product.)

We don’t cover items that fail within the first 30 days or have a pre-existing condition. We also do not cover software problems, including software for computers or cell phones.

What does CPS accept as a valid receipt or proof of purchase?

We accept various forms of proof of purchase, including your email order confirmation or invoice that came with your purchase. Just make sure that the receipt includes the date of purchase, store name, your full name and address, the product and warranty you purchased, and their corresponding prices. Please note that packing slips will not be accepted since they usually do not indicate the amount paid for your item.

What is Prepaid Coverage?

This is an add-on that can be added to any mail-in warranty plan. If you purchased this plan, and you are in the USA, CPS will email you a prepaid label to ship your product to a local service center for repairs, and we’ll even ship it back to you free of charge!

This plan does not include packaging materials for sending the product to your local service center.

How many repair centers and service providers does CPS have?

We have over 50,000 manufacturer-authorized repair centers spread across the country to ensure that your products are in good hands.

Our partnership with only manufacturer-authorized service providers ensures strict repair guidelines are followed and up-to-date knowledge of the product is implemented. Moreover, authorized centers can easily access genuine parts that fit perfectly with your products. Rest assured, you can enjoy peace of mind knowing that your products will be well taken care of and that you can continue using them for a more extended period.

What is In-Home Coverage?

This is a plan for the big stuff in your life. This plan is available for ovens, refrigerators, dishwashers, televisions, exercise equipment, furniture, and more. If you purchased this plan, CPS will dispatch an authorized professional local repair person to your home to repair your product at a convenient time.

How long does it take for my claim to be processed?

We know your time is valuable, so we aim to process your claim quickly. With CPS, you can expect your claim to be processed within 24-48 hours from submission. But wait, there's more! We even go the extra mile to expedite your claim! Claims submitted in the morning are usually processed by the afternoon, while those filed in the afternoon are typically processed by the following morning. So sit back, relax, and let us take care of your claim in no time!

When is CPS’s call center open?

Looking for exceptional customer service and support? Look no further than CPS Warranty Program! Our phone call center is open for your convenience from 9am-6pm EST Mon-Thu and 9am-5pm EST Fri (excluding national holidays).

Toll-free - (800) 905-0443
International - 1 (347)-535-3616
Need help outside of these hours? No problem! We also offer extended hours support through SMS, chat, and email.

Facebook Chat - http://m.me/ConsumerPriorityService
SMS us - (347) 621-7180
Shoot us an email - cs@cpscentral.com
Contact Us form - https://client.cpscentral.com/contactus 
Rest easy knowing that our knowledgeable and friendly staff is always here to help with any questions or concerns you may have about our CPS Warranty Program.

How can I access my CPS account?

Accessing your CPS account is a breeze! Simply visit https://client.cpscentral.com/ to access your account. From there, you can manage your warranty coverage and file claims.

How can I contact a CPS manager?

We understand that sometimes things don't go as planned, but don't worry, our CPS team is here to help! You can easily reach out to one of our knowledgeable and friendly managers by simply shooting an email to supervisor@cpscentral.com. They will promptly assist you with any questions or concerns you may have, our team is here for you.

What is Standard Coverage?

Covers defects in materials and workmanship under normal use and service from the original date of purchase for the period specified. In most cases, standard coverage is an extension of the manufacturer’s warranty. This coverage does not offer protection from physical, impact, cosmetic, water, or corrosion damage. It also does not cover lost or stolen devices.

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