This is the same 24 V 10Ah (amp hour) lithium battery that comes with every So Lite Scooter. High quality Samsung lithium-ion cells are enclosed in a handsome black anodized aluminum housing with plastic end closures. The terminals are concealed behind slots in the end closure to mitigate the risk of a short. This battery provides an impressive range of up to eight miles.
Great for airline travel! When arriving at the end of the jetway, simply remove the So Lite Scooter battery from the scooter, fold your scooter and hand it to a flight attendant to stow under the plane. Take the battery onto the plane with you to your seat, notifying flight attendants of the location of the battery in the aircraft. Be sure to contact your specific airline to ask for their procedures for transporting a battery-powered vehicle and a battery.
SHIPPING POLICY
| Shipping |
Once you receive order confirmation by email it takes us 1-2 business day(s) to prepare your order and you'll be notified via email with a tracking number as well as a phone call from your order concierge. |
| Delivery |
Delivery is estimated to take between 3-6 business days depending on your location and the day of the week.
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Free Shipping Promotion:
Until further notice, we offer free shipping on all residential products within the lower 48 states of the US. Shipping costs for commercial products and shipping to other locations will be determined on a case-by-case basis.
Order Confirmation:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.
Order Shipment:
Your order will be shipped within the lead time posted on the product page. We will send you tracking information within 24 hours of shipment. Most orders are shipped by FedEx or UPS. Some items may require additional shipping and handling fees, which will be clearly marked on our website. Upon processing your order within two days we will proceed to process your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at
info@mobilityangel.comOrder Cancellations
All orders may be canceled until the day your item(s) have been shipped. Simply respond to your email confirmation letting us know that you require an order cancelation. Once the item is shipped the order is considered fulfilled and all other conditions apply. Refunds will be issued to the credit card used for the purchase.
International Orders:
Sorry, we do not ship anywhere outside the United States other than the places stated herein. Contact us for shipping cost to Alaska and Hawaii as this will require special processing. You will be responsible for taxes and duties upon delivery. For Canadian orders, we will ship to a US-based freight forwarder of your choice. You will be responsible for all duties and tariffs on Canadian shipments.
We do not ship to any other countries.
Returns and Refunds:
Returns will be assessed on a case-by-case basis. To be eligible for a return you must comply with the following:
- Product must be in like new condition, unused, in its original packaging.
- Request for a return must be processed within 30 days of receipt.
- The customer will be responsible for all costs of return shipping.
- All orders are subject to up to a 30% restocking fee.
Custom or made-to-order products are non-returnable and non-refundable.
How to Request A Return:
To request a return, please email returns@mobilityangel.com with the following information:
- Order number
- Date of receipt
- Reason for the return request
- Any other helpful information or photography of the item
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and notify us immediately. If your item(s) do arrived damaged, please send photos to returns@mobilityangel.com and we will process an insurance claim on your behalf.
Why Buy From MobilityAngel.com?
We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We not only want to earn it, but we want to keep it as well!
Here are the top 8 reasons to buy from MobilityAngel.com
1. Your Own Order Concierge!. Experience White Glove Service with Mobilityangel's Personal Order Concierge.
At Mobilityangel, we believe ordering mobility equipment should be simple and stress-free. That's why every customer is assigned their very own personal order concierge to guide them through the entire process - from product selection, order to final delivery.
Your dedicated mobility concierge will:
- Help you choose the right in-stock product to fit your needs
- Confirm all order details are accurate
- Discuss customized shipping arrangements
- Provide real-time shipping updates
- Notify you of any minute changes or issues
- Ensure complete satisfaction from start to finish
With Mobilityangel's white glove service, you can feel confident your order will be handled with the utmost care and attention to detail. Email us at Sales@MobilityAngel.com or call (877) 891-6624 to be matched with your personal mobility concierge for an ordering experience you'll love.
2. 100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% secure. If you'd like to learn more, see our Online Security page. Our store is protected by Norton Shopping Guarantee which provides the following:
3. Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.
4. Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself. So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. All items are inspected (twice) before leaving our warehouses so we know that you’ll be happy with the product that arrives at your door.
5. Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times. You can expect communication from us immediately after your order is placed, and also when your product ships. To this day, every order still receives an email from our owner personally thanking you for letting us earn your business.
6. Authorized Dealers - MobilityAngel.com is an authorized dealer for every brand that we carry. You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.
7. Volume Discounts - Are you are looking to buy a large quantity of one item? Send us an email at info@MobilityAngel.com and we may be able to offer special pricing for larger volume purchases.
8. Purchase Orders Accepted - If you are a School, Government Agency or large business that would like to utilize this option, please email us at Sales@MobilityAngel.com or call (877) 891-6624 and we will get in contact with you right away.
Price Match Shoppers Policy
100% Shoppers Best Price Policy
Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within 30 days of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site. Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within 30 days of your purchase date and we will gladly refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can verify the pricing. Please know this needs to be within 30 days from the date of your order and we will review your submission and apply a credit if necessary.
Our 100% Shoppers Best Price Guarantee has some limitations:
- The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
- This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible
- The item will need to be in stock from the competitors site that you’re submitting the information from
- The competitor must be an online store, they may not have a retail location (warehouse, showroom, or physical location)
- The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, overstock, etc.
- The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about
- The Shoppers Best Price Policy must also include the product listing price and the shipping total, but will exclude any sales tax that gets added at the final purchasing invoice
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